At GWASU, every pair is handcrafted to order by skilled artisans in Vietnam. Each sandal is created specifically for you, making it a truly one-of-a-kind piece.
Because every order is custom-made, we are unable to accept returns, exchanges, or offer refunds for:
- Change of mind
- Incorrect size selected at checkout
- Personal style preferences
- Natural variations in wood grain, tone, or color
These natural variations are part of the beauty of handcrafted footwear and make every pair uniquely yours.
If There's an Issue With Your Order
We take great pride in the quality of our craftsmanship. If your order arrives damaged, defective, or you receive the wrong item, please contact us within 7 days of delivery at tiaraelan26@gmail.com.
Please include:
- Your order number
- A description of the issue
- Clear photos of the item
We'll carefully review your request and work with you to find the best possible solution.
Choosing the Right Size
Because each pair is made specifically for you, we encourage you to review our Size Guide carefully before placing your order. If you have any questions about sizing, our team is happy to help before your purchase.
Our Promise
Every pair of GWASU sandals is handcrafted with intention, care, and respect for the artistry behind it. We believe beautiful things are worth creating thoughtfully, and we appreciate your understanding as a small, made-to-order brand.